Elsewhere

What customers in Jordan make of every other Jordanian banking app, then unusual things banks and fintechs elsewhere have actually shipped, read from their reviews, release notes and press coverage.

The rest of Jordan

what customers say about each rival

1 of 15

Bank al Etihad
Liked
Most of the praise is about the app being simple and easy to use. Customers also call the service quick.
Disliked
The complaint that recurs most is that the app will not open, hangs, or closes by itself, including after the new update. Live chat gives no alert when staff reply, so customers must check the conversation.
Capital Bank Mobile
Liked
Most of the praise is that the app is good or excellent. Customers also call it easy to use, and one review highlights opening an account from a phone.
Disliked
The complaint that recurs most is that the app will not open, freezes on a black screen or crashes, often after an update. Customers also report blank pages after login and being kicked out.
Arabi Islami (Islamic International Arab Bank)
Liked
Most of the praise is about the app being easy to use, smooth and practical. Customers also mention respectful service and a good banking experience.
Disliked
The complaint that recurs most is that updates leave the app unable to open, unresponsive or incompatible with the device. Customers also report the salary advance option disappearing, while OTPs arrive late or not at all.
AJIB Mobile
Liked
Most of the praise is about easy use. Customers describe the steps as easy and the app as friendly. One customer also mentions earning points with each card transaction.
Disliked
The complaint that recurs most is that the app does not open or work, with login problems and server errors. Click transfers and bill payments also fail. One customer could not upload the back of an ID.
Tejari Mobile (Jordan Commercial Bank)
Liked
Most of the praise is about ease of use. Customers describe the app as simple, smooth and easy to navigate.
Disliked
The complaint that recurs most is that the app does not open, freezes or crashes before login. Updates also force password changes, with customers returning to the call centre for help.
Ahli Mobile (Jordan Ahli Bank)
Liked
Most of the praise is about speed and ease of use. Customers also mention secure access, brief OTP verification, and one-touch transfers and payments.
Disliked
The complaint that recurs most is that the app crashes or closes before login, especially after an update. Customers also report a black screen, unresponsive terms and conditions, and failures in eFawateercom and cardless services.
Blink (Capital Bank)
Liked
Most of the praise is that Blink is excellent or very good, the common theme. Customers also call it easy, practical and comfortable, and praise its digital banking and transfer features.
Disliked
The complaint that recurs most is that the app does not open. Updates leave it unusable, including on Huawei P30 lite and P40. Account opening also fails with password mismatch or other errors.
INVESTBANK
Liked
Most of the praise is general approval, with customers calling the app good, very good or excellent. One customer says it is useful for quick use, and V2 resolved efawateer payment from a credit card directly.
Disliked
The complaint that recurs most is that the app stops opening or working after an update. Customers also report an SDK error with a flashing screen, and registration failing after the verification code.
JKBMobile (Jordan Kuwait Bank)
Liked
Most of the praise is about the app being easy to use. Customers also call it excellent and say it makes life easier.
Disliked
The complaint that recurs most is that updates leave the app unusable. Customers say it will not open on Huawei or other Android devices, and CliQ transfers stop with “CustomerNotExist”.
Iskan Mobile (Housing Bank)
Liked
Most of the praise is about the app being easy to use. Customers also describe it as convenient, safe and suitable for all ages.
Disliked
The complaint that recurs most is that the app is slow or freezes, especially after the latest update. Click transfers often do not work, and login can require repeated attempts or a phone restart.
BOJ Mobile (Bank of Jordan)
Liked
Most of the praise is about the app being easy and fast. Customers also describe it as simple to use and convenient for their banking needs.
Disliked
The complaint that recurs most is that the app does not open or crashes before sign-in, and often says the service is unavailable. Customers also report unexplained deductions and errors when making CliQ transfers.
Al Rajhi Bank Jordan
Liked
Most of the praise is about the app being easy to use. Customers also mention clear tab switching, OTP security for transactions, and quick access to product offers.
Disliked
The complaint that recurs most is that the app will not open or keeps closing because of security checks, even on new phones. Customers also describe long steps for CliQ transfers, failed bill payments, and unclear balances.
Safwa Islamic Bank
Liked
Most of the praise is that the app is excellent. Customers also mention friendly staff helping with setup and fast services.
Disliked
The complaint that recurs most is biometric login failing: face or fingerprint access stops working or hangs. Customers also report the app freezing, OTP messages not arriving, and no contactless payments on Android.
Jordan Islamic Bank
Liked
Most of the praise is that the app is easy to use. Customers also describe it as secure and useful for electronic payments.
Disliked
The complaint that recurs most is that the app will not open after the latest update, including versions 10.6.7 and 10.6.8. Customers also report repeated outages, failed login and activation that requires a branch visit.
CAB Mobile Banking (Cairo Amman Bank)
Liked
Most of the praise is about the app being excellent and easy to use. Customers also mention fast services and that it makes banking tasks easier.
Disliked
The complaint that recurs most is that the app will not open, often staying on the bank logo or failing after an update. Customers also report password changes, missing verification codes and errors with correct details. Biometric login sometimes fails.

Ideas worth having

from banks and fintechs outside Jordan

1 of 13

Street Mode protection
Street Mode is designed to protect customers from transfer muggings while they are out in public. It addresses a physical safety risk linked to using a banking app.
It treats a real-world crime risk as part of the banking experience.
Revolut · UK / Europe
Impersonation call identification
The app helps customers check whether they are speaking with a genuine Revolut agent. It warns about calls from people pretending to represent the bank.
It tackles the psychological part of phone scams, not only the suspicious transaction.
Revolut · UK / Europe
Integrated eSIM roaming
A traveller can arrange an eSIM roaming plan inside the banking app. The service is aimed at global travellers who need mobile connectivity abroad.
It gives the bank a useful role in travel without requiring a separate telecoms app.
Starling Bank · UK
Economic abuse message controls
Customers experiencing economic abuse can mute malicious messages in the banking app. The control is designed for messages used to pressure or harass them.
It recognises personal safety and financial control as banking problems.
Starling Bank · UK
Games and prize competitions
Customers can play games and quizzes in the banking app and enter competitions. Rewards include exclusive discounts and prizes.
It creates a non-financial reason to open the bank app.
Nu (Nubank) · Brazil
Government service integration
Kaspi integrates with eGov, Kazakhstan's government service platform. Customers can reach government services from the same app used for banking.
It makes the bank a daily access point for public services, not only financial services.
Kaspi.kz · Kazakhstan
Marketplace and delivery
Customers can order products through the Kaspi shop and use Kaspi's delivery service. The app brings shopping, fulfilment and banking into one journey.
It gives the bank a direct role in retail commerce and delivery.
Kaspi.kz · Kazakhstan
Insured smartphone rental
A customer can rent a brand-new insured smartphone through the banking app for 12 or 24 months. The customer pays monthly and returns the device at the end of the rental period.
It turns the bank into a provider of access to expensive consumer technology.
Garanti BBVA · Turkey
Used vehicle purchase service
The app shows pre-owned vehicles with appraisal reports and damage records. A customer can then submit a purchase request from the same service.
It connects lending and vehicle commerce around a high-value purchase.
Garanti BBVA · Turkey
Spend-triggered investing
Magic Spends automatically invests in mutual funds whenever the customer spends. The investment action is attached to ordinary purchases rather than a separate manual order.
It makes investing part of the payment journey without presenting it as a conventional investment task.
Jupiter · India
In-app hotel booking
Customers can search for and book hotels through the banking app through its Agoda partnership. The travel booking journey sits inside the bank app.
It adds a practical travel service that can bring customers back to the app for non-banking needs.
KakaoBank · South Korea
Conversational banking search
Customers can ask banking questions in a conversational interface. The app uses AI to search for answers instead of requiring customers to find the right menu first.
It offers a concrete use for AI that can reduce menu searching and support demand.
KakaoBank · South Korea
In-app tax filing
Customers can complete their tax filing inside Cash App. The service is offered without a separate tax-filing journey and has been described as free.
It gives the bank a role in a major annual government task outside everyday money management.
Cash App · United States

The rest of Jordan

Bank al Etihad

Capital Bank Mobile

Arabi Islami (Islamic International Arab Bank)

AJIB Mobile

Tejari Mobile (Jordan Commercial Bank)

Ahli Mobile (Jordan Ahli Bank)

Blink (Capital Bank)

INVESTBANK

JKBMobile (Jordan Kuwait Bank)

Iskan Mobile (Housing Bank)

BOJ Mobile (Bank of Jordan)

Al Rajhi Bank Jordan

Safwa Islamic Bank

Jordan Islamic Bank

CAB Mobile Banking (Cairo Amman Bank)

Ideas worth having

Street Mode protection

Impersonation call identification

Integrated eSIM roaming

Economic abuse message controls

Games and prize competitions

Government service integration

Marketplace and delivery

Insured smartphone rental

Used vehicle purchase service

Spend-triggered investing

In-app hotel booking

Conversational banking search

In-app tax filing